What is your return and exchange policy?
You may return items within 14 days of receiving them for a refund or exchange. To start a return, please contact our support team. Return shipping costs are the responsibility of the customer.
What are your shipping options and costs?
We offer free standard shipping on all orders. Delivery usually takes 8–13 business days, depending on the destination.
How long does delivery take?
Shipping times vary based on location and logistics partners. Processing Time: 1–3 business days for quality inspection. Estimated Delivery Time: 7–10 business days after processing. In most cases, orders are delivered within 8–13 business days. Estimated delivery dates will be provided at checkout.
Which payment methods are accepted?
We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay and Google Pay.
Are there any discounts or promotional offers?
We periodically run special promotions and discounts. Subscribe to our newsletter to stay informed.
How do I know if an item is available?
Our website displays live stock updates. If a product is available for purchase, it is in stock. In rare cases of inventory discrepancies, customers will be notified promptly.
How do I choose the right size?
Each garment fits slightly differently. Pay close attention to the product description and fit. Not sure about the size? Contact us - we will be happy to help you personally.
Are the products authentic?
Yes, we source our products from trusted suppliers and maintain strict quality control standards to ensure authenticity.
Do you offer warranties or guarantees?
We stand behind the quality of our products. If any issues arise, please contact our support team, and we will work to resolve them as quickly as possible.
Can I track my order?
Yes, once an order has been processed and shipped, a tracking number will be provided. Order updates can be viewed through our tracking portal.
What if I receive a damaged or incorrect item?
If an item arrives damaged or incorrect, please contact support immediately with a description and photos. A replacement will be arranged at no extra cost.
Do you provide free shipping?
Yes, all orders qualify for free shipping.
Can I cancel my order?
Orders can be canceled within 24 hours of placement. After this timeframe, cancellation may not be possible as processing may have begun. To request a cancellation, please contact support as soon as possible.
Are my payment details secure?
Yes, we use advanced encryption and security protocols to ensure that all payment details remain confidential and protected.
Do you have a physical store?
We operate exclusively online and do not have physical retail locations.
Do you offer gift wrapping or gift cards?
At this time, gift wrapping and gift card services are not available.
Contact
Nelluva
Company Name: Rutten Dakbedekkingen
Company Registration Number: 87663716
VAT ID: NL004465005B91
Address: Clarastraat 99, Wijchen, Gelderland, 6603EL, The Netherlands
Phone: +31 6 45191004
Email: contact@nelluva.com
Opening Hours: Monday to Friday, 9:00 AM–5:00 PM (AEST)
Reach out to us: Contact