This policy applies to Nelluva and is designed to provide a clear understanding of our shipping procedures.
Please review it carefully before placing an order.
Important Shipping Information
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Shipping Costs: Free shipping across Australia
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Processing Time: 1–3 business days for quality inspection
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Estimated Delivery Time: 7–10 business days after processing
Shipping Details
We currently ship only within Australia. From the moment you place your order until it arrives at your doorstep, delivery typically takes 8 to 13 business days.
Damaged or Incorrect Orders
We sincerely apologise if you receive a damaged or incorrect item. If this happens, please take clear photos of the issue and contact us as soon as possible.
To report a problem, email us at contact@nelluva.com, including:
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Your order number
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Details of the issue
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Photos of the damage or incorrect item
We will promptly find a suitable solution for you.
Order Cancellation
If you wish to cancel your order, please email us within 24 hours of placement. After this timeframe, cancellation may not be possible as processing may have begun.
If your order has not yet entered processing, we can cancel it for you.
Delayed Orders
In times of high demand (e.g., holiday seasons), delivery may be delayed.
If your order has not arrived within three additional business days beyond the estimated time, please reach out to our customer service team for assistance.
Order Processing & Cut-Off Time
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Orders placed before 5:00 PM AEST on business days (Monday to Friday) will be processed on the same day.
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Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next business day.
Contact
Should you have any questions about our Shipping Policy, or if you would like to exercise any of your rights, please contact us.
Nelluva
Company Name: Rutten Dakbedekkingen
Company Registration Number: 87663716
VAT ID: NL004465005B91
Address: Clarastraat 99, Wijchen, Gelderland, 6603EL, The Netherlands
Phone: +31 6 45191004
Email: contact@nelluva.com
Opening Hours: Monday to Friday, 9:00 AM–5:00 PM (AEST)
Reach out to us: Contact